FAQs
Custom Design Services
Unlike many smaller awards companies, we maintain a complete art department as one of the most important parts of our customer service. Using our creative resources, we can design and execute an award that will be unique to your organization. You can see some of our work in the Custom Awards section of this site. Let us turn your concepts into reality. Contact us today.
Will I be notified when my order is complete?
Yes, we will notify you by email or phone once your order has been completed and is ready for pickup.
What methods of shipping are available, and at what cost?
We, unfortunately, do not ship items at the moment.
Can I return any items for a refund?
No products may be returned without prior approval from our customer service department. Because of the highly personalized nature of award products, only items received late or incorrectly are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.
What if my awards arrive damaged or engraved incorrectly?
Your order passes through two Quality Control stations prior to being completed. However, in the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our sole expense. If the error were on your part (i.e., incorrect spelling for a name), we would still replace the incorrect piece(s) as quickly as we can for a nominal fee. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for the presentation.
Will my order and credit card information be safe?
We would only take your payment information over the phone when paying for your order, as the numbers are entered as we speak over the phone.
What methods of payment do you accept?
We will accept Checks, Cash, Mastercard, Visa, or American Express. Your card will be charged when the order is placed.
How much does engraving or etching cost?
All lettering for some of our products is included at NO ADDITIONAL COST. Some items (etched marble and crystal, for example) may require a Setup Fee, which is indicated in the item pricing. There is typically only one Setup Fee for all items of a common type. For instance, if you ordered five pieces of a crystal vase, only one Setup Fee would apply for all five. This allows you to amortize the cost of each Setup Fee across the total number of awards. Our Setup Fee covers the cost of preparing each item for etching or engraving.
What if my organization is tax-exempt?
Do you have a valid Texas sales tax exemption or resale certificate? If so, you can apply to have state sales tax automatically omitted from future orders by following the step below.
- Bring or email your tax-exempt certificate when placing your order.
Contact Us
Address10908 S Post Oak RdHouston, TX 77035
Service AreaHouston, TX
Hours of OperationMonday-Friday, 9 a.m.-6 p.m.
Phone(713) 729-1102